Returns and Refunds Policy

Returns and Refunds Policy

Last Updated: April 07, 2024

At Loshiva, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, we’re here to help. Please review our Returns and Refunds Policy outlined below:

Returns:

• You have [insert number] days from the date of purchase to return an item for a refund or exchange.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• To initiate a return, please contact us at [insert contact email/phone number] to obtain a Return Merchandise Authorization (RMA) number.
• Please include the RMA number with your returned item to ensure proper processing.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If your return is approved, we will process the refund to your original method of payment within [insert number] business days.
• Shipping costs are non-refundable, and the customer is responsible for return shipping expenses unless the return is due to a defect or error on our part.

Exchanges:

• If you need to exchange an item for a different size or style, please contact us to arrange for an exchange.
• We will process the exchange once we receive the returned item and verify its eligibility based on our return policy.

Damaged or Defective Items:

• In the unlikely event that you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
• We may require photo evidence of the damaged or defective item before issuing a replacement or refund.

Contact Us:

If you have any questions or concerns about our Returns and Refunds Policy, please contact us at:

Email: contact@loshiva.com Phone: +977 9867875588

Changes to Returns and Refunds Policy:

We reserve the right to update or modify our Returns and Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.